Retail Products Policy
Retail Products are eligible for a refund if you decide it didn’t meet your expectations or if you have had an adverse skin reaction. You will be responsible for the return mailing/shipping costs. Prior authorization is required on all returns. Any returns sent to us without a return authorization number written on the outside of the package cannot be accepted.
Returned items are subject to inspection by Nu Image Medspa staff. Original product packaging must be returned. Returned products may not be altered, over 20% used or damaged. We reserve the right to deny multiple refunds on products purchased and returned more than once.
Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer’s expense or destroyed upon request. We are not responsible for return packages that may be lost or damaged in transit. It is recommended that you choose a method of shipping with tracking and insurance.
Medspa Services Policy
Medspa Service Purchases may be credited for use on other treatments. Your purchase may be refunded in certain cases where treatment may not be appropriate for you. There are risks and possible complications for every treatment procedure. Every individual is unique. Results may vary. Although the vast majority of patients achieve desired results, there is no guarantee of results for any treatment.
CONSULTATION – Nu Image is dedicated to helping you achieve your aesthetic goals. During a pre-treatment consultation, we will discuss your goals and treatment options. If Nu Image Medspa determines that the treatment isn’t appropriate for you, your purchase may be refunded or credited for use on other services.
SCHEDULING – Please call ahead and we will schedule you for a your consultation and treatment. For your convenience, we recommend scheduling your next treatment before leaving our facility. Due to the customized nature of many of our treatments, appointments can sometimes exceed their scheduled time. Please be patient and know that you will also receive the same exceptional service and personal attention.
CANCELLATION POLICY – A scheduled appointment at the Nu Image reserves the time of our professionals. Out of respect for our staff’s time, a 24-hour cancellation notice is required; late cancellations and no-shows will be charged a $25 rebooking fee. Thank you for your consideration.
ARRIVAL – Please arrive 10 minutes prior to your appointment, so you’ll have plenty of time to unwind, and give us the 411 on what’s new in your life (aka paperwork). As we are a medical spa, we require that all new clients fill out a medical/skincare history and treatment consent forms. Paperwork and consent forms must be updated annually. There’s nothing fashionable about being late, you’ll just deprive yourself of the full treatment time.
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